Hula Island : Customer Care

Hula Island features shipping by UPS. You will have a selection of multiple shipping options based on the weight and shipping address(es) of your order. During the purchase process, you will be presented with the available shipping options after you enter the shipping address(es). Choose what's best for you! Please note that UPS Ground does NOT deliver on Saturdays! If You Require Saturday Delivery, Please let us know! Expedited shipping options like FEDEX 2nd Day Air and Next Day Air charge an additional $ 15.00 for Saturday Delivery. Please contact us if it is imperative that your shipment arrive on Saturday. Expedited Services do not count Weekend Days in their Delivery Times. Thank you. Hula Island Reserves the Right to Use the Best Shipping Method available based on what is shipping and where based on our experience. Shipping is FREE on Purchases of $ 75.00 or more! (United States Shipments only)

Hula Island Ships Internationally by US Global Priority Mail. Packages usually arrive in 6-10 Business Days depending on how fast they clear Customs. Hula Island is not responsible for additional Customs or Duty Charges. International Shipping Charges are not refundable in the event of a return or exchange. All Return Shipping Charges and Fees for International Orders are the Responsibility of the Customer. Please Note Shipping Charges on International Online Purchases Totaling Over $ 200.00 at Hula Island Inc. will be manually calculated by Hula Island Inc. Customer will be e-mailed with act ualShipping Charges before order is shipped.

Hula Island does ship Internationally by US Global Priority Mail which usually takes 6-10 Days, but closer to 30 days during the holidays because of the huge extra demand on the folks in Customs around the globe. We also ship to all US Territories and APOs, etc by US Priority Mail..

Shipping times? Hula Island tries to ship all orders received within 24 Hours if all items are in stock, except during the Holidays, when it can take a few days to process! After shipping, delivery to the West Coast takes approximately 2 Business Days, Midwest 3-4 Business Days and East Coast 4-5 Business Days. For further shipping questions, Please call us Toll Free at 1-800-420-6070 Monday-Friday 8AM-5PM Pacific. Or e-mail us anytime at natives@hulaisland.com.

Free Ground Shipping for Purchases Over $ 75.00! Free Shipping orders usually ship UPS Ground, but Hula Island reserves the right to use our shipper of choice. We do not use a "slower" service for Free Shipping, We use the same shipping method we would use if you were charged for shipping. Free Shipping is only for orders within the United States. Available for individual orders only totaling $ 75.00 or more. Now that's saving some money! Original Shipping Charges will not be refunded on returned orders when the original order was below $ 75.00. Returns on Orders that received Free Shipping will be charged $ 7.95 Shipping Charge for the return.

We accept the following major credit cards, as well as PayPal, as payment options:

Or, you may choose to check-out using Google Checkout.

Refund Policy:

Everything you order from Hula island is guaranteed. We want you to keep coming back! If for any reason you are not satisfied, we will gladly replace your merchandise or refund your money within 30 days of Purchase.

Did You Receive an Incorrect or Damaged Item?

Please contact us at natives@hulaisland.com or Call 800-420-6070 for Replacement Instructions. You will be asked to Please e-mail a Picture of the Item. Damaged and Incorrect Items must be reported within 30 Days of Purchase.

Want to Return or Exchange Your Order?

Please Contact us at natives@hulaisland.com or 800-420-6070 for a Return Authorization Number and Form. A Completed Return Authorization Form Must Accompany all Returns and Exchanges. Shipping Charges are not refunded. Additional shipping charge of $ 7.95 will apply to exchange shipments. All Returns and Exchanges must be received withis 30 Days of Purchase. Returns not Authorized will not be credited.

PLEASE SHIP RETURNS TO:

Hula Island Inc.
ATTN: RETURN MANAGER
672-A Dias Street
Sand City, CA 93955
800-933-2529

Returns received after 30 Days will not be credited.

Shipping Charges are Not Refundable. For More Information of International Shipping, please refer to our International Shipping Policy stated above! Please note that if you were not charged Shipping on Your original order, you will be charged $ 7.95 Shipping charge for the Return.

For all customer service and order questions, please email us at or call us at 1-800-420-6070.

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